Send query results to TikTok Ads Manager

Use queries to build high-value audiences for retargeting and lookalike modeling, and then use orchestrations to send those audiences to TikTok Ads from Amperity. Marketers can use their best customers as a seed set for acquisition, which leads to improved match rates, stronger ROI, reduced onboarding costs, and stronger net new customer conversion.

Tip

Start with a balanced and stable audience. Allow that audience to complete its learning phase , which is a process TikTok Ads uses to optimize ad delivery for your audience.

Keep your audience stable during the learning phase and only make adjustments if your audience does not look like it will complete the learning phase, which typically ends after ~50 conversions.

Caution

To refresh audiences from Amperity, new one-time segment deliveries need to be created and uploaded to the client’s TikTok account.

Send first-party audience data from Amperity to TikTok Ads.

Note

Amperity uses a combination of endpoints in the TikTok Ads Segment API to verify existing segments , add or update the list of customers to match the list of customers sent from Amperity, and then map multiple advertising account IDs to the same business account .

Changes to audience mapping are not immediately available in TikTok Ads. Allow for up to 10 hours after the point at which Amperity has finished sending audience updates for them to be available.

Important

Amperity requires access to TikTok Ads. This access may expire or be removed periodically, depending on how OAuth is managed at TikTok Ads. If Amperity is unable to send data to TikTok Ads ask your DataGrid Operator to reauthorize access to TikTok Ads.

This topic describes the steps that are required to send email addresses, phone numbers, and advertising IDs (IDFAs for iOS devices or AAIDs for Android devices) to TikTok Ads from Amperity:

  1. Build a query

  2. Add orchestration

  3. Run orchestration

Note

TikTok Ads must be enabled before you can configure an orchestration to send query results. Ask your DataGrid Operator or Amperity representative to enable TikTok Ads for your tenant.

Build query

You will need to build a query that outputs email addresses and phone numbers.

Tip

Email addresses most often lead to the best match rates!

You may include, in addition to email addresses and phone numbers, mobile advertiser IDs (MAIDs) if they are available. Associate the MAIDs for Apple devices to IDFA and MAIDs for Google Android devices to AAID.

Example

SELECT
  email AS EMAIL
  ,CONCAT('+',REGEXP_REPLACE(phone, '(\s*)([^a-zA-Z0-9])', '')) AS PHONE
FROM Customer360
WHERE email IS NOT NULL
OR phone IS NOT NULL

Send offline events

Send offline events to TikTok Ads to help your brand track offline conversions that result from your marketing campaigns. Support for offline events and parameters is part of the TikTok Events API.

For example: When did a customer purchase? What did a customer purchase? Was it from a store or a website? How many items were purchased? Was there more than one purchase? What was the total revenue for each purchase?

Note

Offline events are not immediately available in TikTok Ads. Allow for up to 24 hours after the point at which Amperity has finished sending offline events for them to be available.

Use a query to build a combination of data from the your brand’s customer 360 database to represent the set of offline events that your brand wants to use within TikTok Ads. A query that collects offline events for use in TikTok Ads is similar to:

SELECT
  'ACME Essentials' AS brand
  ,uit.product_category AS content_category
  ,uit.product_id AS content_id
  ,uit.product_name AS content_name
  ,'product' AS content_type
  ,'USD' AS currency
  ,mc.TO_HEX(SHA256(TO_UTF8(LOWER(TRIM(email))))) AS emails
  ,'CompletePayment' AS event
  ,'website' AS event_channel
  ,uit.order_id AS event_id
  ,'7654321098765432109' AS event_set_id
  ,uit.order_id
  ,CONCAT('+1','',REGEXP_REPLACE(mc.phone,'[$\D\s]','')) AS phone_numbers
  ,uit.item_price AS price
  ,uit.item_quantity AS quantity
  ,uit.store_id AS shop_id
  ,uit.order_datetime AS timestamp
  ,CAST(uit.item_revenue / uit.item_quantity AS DOUBLE) AS value
FROM Unified_Itemized_Transactions uit
LEFT JOIN Merged_Customers mc ON uit.amperity_id = mc.amperity_id
WHERE uit.order_datetime > (CURRENT_DATE - interval '7' day)

and MUST contain the following fields: emails, event, event_id, and event_set_id. Review the list of supported offline events parameters while building the query.

Fields that contain PII – emails and phone_numbers, for example – should have one-way SHA-256 hashing applied to them.

Note

Currency must be in ISO 4217 . For example: “EUR”, “USD”, or “JPY”.

Note

The phone number must be in e164 format. If your customer 360 database is not already standardized for e164 format, use the following line instead of ,c360.phone AS phone:

,CONCAT('+1','',REGEXP_REPLACE(mc.phone,'[$\D\s]','')) AS phone_numbers

Add orchestration

An orchestration defines the relationship between query results and a destination, including the location to which those query results will be sent and the frequency at which the orchestration will be run.

To add an orchestration

  1. From the Destinations tab, click Add Orchestration. This opens the Add Orchestration dialog box.

  2. From the Object Type drop-down, select Query.

  3. From the Object drop-down, select the query for which results will be sent to TikTok Ads.

  4. From the Destination drop-down, select a destination that is configured for sending data to TikTok Ads.

  5. From the Data Template drop-down, select a data template.

  6. Verify all settings.

  7. Set the workflow to Manual. (You can change this to automatic later, after verifying the end-to-end workflow.)

  8. Click Save.

Run orchestration

Run the orchestration manually to validate that it works.

To run the orchestration

  1. From the Destinations tab, under Orchestrations, open the    menu for the TikTok Ads orchestration, and then select Run.

  2. The Status column for the orchestration will update to say “Waiting to start…”, after which the notifications pane will update to include a notification that shows the current status.

  3. When the orchestration has run successfully, the status is updated to “Completed”.

Offline events parameters

The following table describes each of the parameters that are required by TikTok Ads for offline events.

The fields are listed alphabetically, but may be returned by a query in any order.

Field name

Description

brand

Optional. The brand name of the product item.

content_category

Optional. A product category.

content_id

Optional. A product identifier.

content_name

Optional. The name of a product.

content_type

Optional. A product or product type.

currency

Optional. The ISO 4217 code for the currency that is associated with the offline event. For example: “USD”.

emails

Required

The email address that is associated with an individual customer record. A customer record may be associated with multiple email addresses.

An email address should be converted to lowercase prior to applying SHA-256 hashing.

event

Required

The type of offline event.

Add event to your query and then set a value:

,event AS 'CompletePayment'

Important

The value for event must be one of the supported offline event types defined by TikTok Ads. A partial list of event types—ones that are more likely to align to your Amperity use cases—is described in the following table.

The value for event must be one of the following:

AddPaymentInfo

Use when the offline event is associated with a customer adding their payment information as part of the checkout process on your brand’s website.

AddToCart

Use when the offline event is associated with a customer adding a product in your product catalog to the cart on your brand’s website.

CompletePayment

Use when the offline event is associated with a completed transaction, either in-store or from your brand’s website.

CompleteRegistration

Use when the offline event is associated with a customer signing up for something, such as joining your brand’s loyalty program or creating an accounnt on your brand’s website.

Contact

Use when the offline event is associated with a customer’s interaction with your brand’s customer support team.

Download

Use when the offline event is associated with a customer downloading something from your brand’s website.

PlaceAnOrder

Use when the offline event is associated with a customer placing an order from your brand’s website.

Subscribe

Use when the offline event is associated with a customer subscribing to something, such as your brand’s loyalty program or notifications (email or SMS).

The value for event is used to categorize offline conversions within the TikTok Ads user interface and may not be customized. Use the event type that best associates how your brand wants to use offline events within TikTok Ads.

event_channel

Optional. The event channel type. Must be one of the following values: email, website, phone_call, in_store, crm, or other.

event_id

Required. The unique identifier for the offline event. TikTok Ads recommends that the value for event_id be a string of 32 characters that includes any combination of numeric digits (0-9), uppercase letters (A-Z), and lowercase letters (a-z).

event_set_id

Required. The event set ID. (The event set must exist before you can send data to it from Amperity.)

An event set ID is a nineteen character string similar to “7654321098765432109”.

You can find the event set ID from the TikTok Ads user interface. Click Assets, then Events, and then from the Offline box select Manage. Each event set will have its own card; the event set ID is located under the name of the event set.

order_id

Optional. The unique ID for a transaction.

phone_numbers

Recommended.

The phone number that is associated with an individual customer record. A customer record may be associated with multiple phone numbers.

Note

A phone number must be in E.164 format , which represents a phone number as a number up to fifteen digits in length (without spaces) that starts with a + symbol. For example: +12061234567.

Important

A phone number must have SHA-256 hashing applied. Convert the phone number to E.164 format prior to applying SHA-256 hashing.

price

Optional. The price of a product or service.

quantity

Optional. The number of items associated with an offline event.

shop_id

The unique ID for a physical store location or for your brand’s website.

timestamp

The date and time at which the offline event occurred. The timestamp should use ISO 8601 formatting.

value

Optional The value associated with the offline event.

Note

This value is required for revenue reports within TikTok Ads.