Send results to Attentive Mobile

Attentive Mobile is a personalized mobile messaging platform that improves brand engagement with mobile consumers.

Note

Changes to audience segments are not immediately available in Attentive Mobile. Allow for up to 24 hours after the point at which Amperity has finished sending audience updates for them to be available.

This topic describes the steps that are required to send subscriber lists to Attentive Mobile from Amperity:

  1. Build a subscriber list

  2. Add orchestration

  3. Run orchestration

Note

Attentive Mobile must be enabled before you can configure an orchestration to send query results. Ask your DataGrid Operator or Amperity representative to enable Attentive Mobile for your tenant.

Build subscriber list

Build a query defines a subscriber list in Attentive Mobile. A subscriber list must be built using phone numbers or using email addresses (and not both).

Important

The name of a subscriber list must be provided in a column named segment_name. The segment_name column must be added to the results of the query in Amperity. If a subscriber list with this name does not exist in Attentive Mobile, it will be created.

For phone numbers:

SELECT DISTINCT
  phone AS Phone
  ,'subscriber list name' AS segment_name
FROM Customer360

For email addresses:

SELECT DISTINCT
  email AS Email
  ,'subscriber list name' AS segment_name
FROM Customer360

Add orchestration

An orchestration defines the relationship between query results and a destination, including the location to which those query results will be sent and the frequency at which the orchestration will be run.

Important

Review the subscriber list upload topic for specific requirements for how to format the CSV file. Do not include header rows in output.

To add an orchestration

  1. From the Destinations tab, click Add Orchestration. This opens the Add Orchestration dialog box.

  2. From the Object Type drop-down, select Query.

  3. From the Object drop-down, select the query for which results will be sent to Attentive Mobile.

  4. From the Destination drop-down, select a destination that is configured for sending data to Attentive Mobile.

  5. From the Data Template drop-down, select a data template.

  6. Verify all settings.

  7. Set the workflow to Manual. (You can change this to automatic later, after verifying the end-to-end workflow.)

  8. Click Save.

Run orchestration

Run the orchestration manually to validate that it works.

To run the orchestration

  1. From the Destinations tab, under Orchestrations, open the    menu for the Attentive Mobile orchestration, and then select Run.

  2. The Status column for the orchestration will update to say “Waiting to start…”, after which the notifications pane will update to include a notification that shows the current status.

  3. When the orchestration has run successfully, the status is updated to “Completed”.