Send audiences to Salesforce Marketing Cloud

You can build queries that return contact data, and then use orchestrations to send those results to business units in Salesforce Marketing Cloud. The contact data is uploaded to Salesforce Marketing Cloud using SFTP, after which the Marketing Cloud SOAP API will manage your data extensions and will move the contact data into the correct data extension automatically.

This topic describes the steps that are required to configure campaigns to send contact data to Salesforce Marketing Cloud.

Note

Ask your DataGrid Operator or your Amperity representative for help configuring Salesforce Marketing Cloud as a destination to which you can send campaigns for customer activation.

Build a segment

Use the Segment Editor to build any audience using a series of drop-downs and picklists.

As you define the attribute profile for an audience be sure to refresh segment insights to see how many customers match your audience and to see how much value they bring to your business.

When the segment is ready, activate it, and then use it use it in a campaign to send to your preferred destinations for customer activation.

Which attributes should you use?

You can use any attribute that is in your customer 360 database to define your audience.

When the list of customers who belong to this audience is sent to Salesforce Marketing Cloud as part of a campaign you will be required to choose specific attributes to send.

Salesforce Marketing Cloud supports the following attributes: contact data.

Build a campaign

Use the campaign editor to build campaigns that send data to Salesforce Marketing Cloud. Add a segment, define exclusions and sub-audiences, and then configure Amperity to send campaign data to Salesforce Marketing Cloud.

To build a campaign

	The campaign builder is available from the Campaigns page. The Create Campaign button in the top right corner of the page opens the campaign builder. After the campaign builder opens, give your campaign a name. Tip The campaign name will always appear in the filename that is sent to any destination. Use good naming patterns for the campaigns you will send to Salesforce Marketing Cloud. Good naming patterns help ensure that you can easily find your campaigns within Amperity and that the campaign is discoverable in Salesforce Marketing Cloud by users who may not be the same users who built the campaign in Amperity. Avoid duplication between campaign and recipient group names. Avoid using Salesforce Marketing Cloud in the name unless the campaign is sent only to Salesforce Marketing Cloud. Use a naming pattern that ensures the campaign name works across every recipient group that is configured within any sub-audience. If brand names and/or region names apply to all sub-audiences in the campaign, consider using them within the campaign name.
	All campaigns start with an audience. Choose a segment from the Include drop-down list. The customers in that list will become the audience for this campaign. Tip When a campaign starts with an audience that is defined by a single segment, you can use the segment insights for that segment as a way to measure the performance of that audience over time.
	Sometimes campaigns need to exclude certain members of your audience. For example, a churn prevention campaign is often configured to exclude customers who have opted-out of SMS messaging and/or who have unsubscribed from an email list. When you need to exclude audience members, choose one (or more) segments from the Exclude drop-down list. The customers in an exclusion list will be removed from the audience for this campaign.
	Some campaigns have just one audience, while others have many and require sub-audiences. Sub-audiences can be many things. How you choose to configure them depends on your audience, marketing strategy and goals, and the type of campaign you will run in Salesforce Marketing Cloud. Click Add recipient group to add another recipient group to a sub-audience. The total percentages for all recipient groups (and the control group, if present) must be 100%. Click Add Sub-audience to add more sub-audiences to this campaign, and then use the Audience Builder to define the criteria for that sub-audience.
	Assign Salesforce Marketing Cloud as a destination for at least one recipient group, and then edit the attributes for the sub-audience to ensure Amperity is sending the right data to Salesforce Marketing Cloud.
	Click Edit attributes to review the attributes that Amperity will send to Salesforce Marketing Cloud. Salesforce Marketing Cloud allows a long list of (optional) attributes. Amperity pre-selects the list of attributes that may be sent to Salesforce Marketing Cloud. The Edit attributes page for Salesforce Marketing Cloud is similar to: Note The Merged_Customers table is the default table from which data is sent to Salesforce Marketing Cloud, even though segments are often built against the Customer360 table. This is by design. The Merged_Customers table is the underlying table for customer profile data and is the source for all customer profile data that exists within the Customer360 table.
	A campaign can be configured to be sent once or on a recurring basis. A campaign can also be scheduled (i.e. “to be sent at the time you choose in the future”) or to be sent as soon as possible.
	Enter the date on which you plan to launch your campaign in Salesforce Marketing Cloud. This date helps Amperity improve results tracking and campaign results measurement.
	When your campaign is ready, click the Schedule button in the top right corner of the Campaigns page. Note Amperity will begin processing the segments that define audiences, exclusions, and sub-audiences, and will then send the results to Salesforce Marketing Cloud. Please allow for enough time for Amperity to complete this process before starting a campaign in Salesforce Marketing Cloud.