Send customer profiles to Adobe Experience Platform¶
Note
This topic contains information about configuring a destination that sends query results to Adobe Experience Platform using orchestrations. To configure a destination that sends audiences to Adobe Experience Platform using campaigns see this topic .
Adobe Experience Platform is a component of Adobe Experience Cloud that transforms data into robust customer profiles that update in real-time and help marketers understand how to optimize customer experiences across every channel.
Caution
Adobe Experience Platform requires a static schema.
Adobe Experience Platform supports adding fields to an existing schema and allows required fields to be made optional.
Adobe Experience Platform does not support the following:
Removing previously defined fields
Introducing new required fields
Renaming fields
Redefining fields
Removing or restricting previously defined field values
Moving attributes to a different location in the schema
This topic describes the steps that are required to send CSV files to Adobe Experience Platform from Amperity:
Get details¶
Review the following details before configuring credentials for Adobe Experience Platform and before configuring Amperity to send CSV files to Adobe Experience Platform.
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Credential settings Credentials for Adobe Experience Platform require a “username” and “passphrase”. Set the hostname to “ftp5.adobe.net”. |
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Required configuration settings
Note All other Amperity file format settings for Adobe Experience Platform are optional. |
Configure credentials¶
Configure credentials for Adobe Experience Platform before adding a destination.
An individual with access to Adobe Experience Platform should use SnapPass to securely share “username”, “hostname”, and “passphrase” details with the individual who will configure Amperity.
To configure credentials for Adobe Experience Platform
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From the Settings page, select the Credentials tab, and then click the Add credential button. |
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In the Credentials settings dialog box, do the following: From the Plugin dropdown, select Adobe Experience Platform. Assign the credential a name and description that ensures other users of Amperity can recognize when to use this destination. |
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The settings that are available for a credential are determined by the credential type. For the “adobe-ecs” credential type, configure settings, and then click Save.
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Add destination¶
Use a sandbox to configure a destination for Adobe Experience Platform. Before promoting your changes, send a test audience, and then verify the the results in Adobe Experience Platform. After the end-to-end workflow has been verified, push the destination from the sandbox to production.
To add a destination for Adobe Experience Platform
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Open the Destinations page, and then click the Add destination button. ![]() To configure a destination for Adobe Experience Platform, do one of the following:
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Select the credential for Adobe Experience Platform from the Credential drop-down, and then click Continue. Tip Click the “Test connection” link on the “Configure destination” page to verify that Amperity can connect to Adobe Experience Platform. |
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In the “Destination settings” dialog box, assign the destination a name and description that ensures other users of Amperity can recognize when to use this destination. Configure business user access By default a destination is available to all users who have permission to view personally identifiable information (PII). Enable the Admin only checkbox to restrict access to only users assigned to the Datagrid Operator and Datagrid Administrator policies. Enable the PII setting checkbox to allow users with limited access to PII access to this destination. Restricted PII access is enabled when the Restrict PII access policy option that prevents users who are assigned to that option from viewing data that is marked as PII anywhere in Amperity and from sending that data to any downstream workflow. |
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Configure the following settings, and then click “Save”.
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After this destination is configured, users may configure Amperity to:
to Adobe Experience Platform. |
Workflow actions¶
A workflow will occasionally show an error that describes what prevented a workflow from completing successfully. These first appear as alerts in the notifications pane. The alert describes the error, and then links to the Workflows tab.
Open the Workflows page to review a list of workflow actions, choose an action to resolve the workflow error, and then follow the steps that are shown.
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You may receive a notifications error for a configured Adobe Experience Platform destination. This appears as an alert in the notifications pane on the Destinations tab. ![]() If you receive a notification error, review the details, and then click the View Workflow link to open this notification error in the Workflows page. |
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On the Workflows page, review the individual steps to determine which step(s) have errors that require your attention, and then click Show Resolutions to review the list of workflow actions that were generated for this error. ![]() |
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A list of individual workflow actions are shown. Review the list to identify which action you should take. ![]() Some workflow actions are common across workflows and will often be available, such as retrying a specific task within a workflow or restarting a workflow. These types of actions can often resolve an error. In certain cases, actions are specific and are shown when certain conditions exist in your tenant. These types of actions typically must be resolved and may require steps that must be done upstream or downstream from your Amperity workflow. Amperity provides a series of workflow actions that can help resolve specific issues that may arise with Adobe Experience Platform, including: |
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Select a workflow action from the list of actions, and then review the steps for resolving that error. ![]() After you have completed the steps in the workflow action, click Continue to rerun the workflow. |
Invalid credentials¶
The credentials that are defined in Amperity are invalid.
To resolve this error, verify that the credentials required by this workflow are valid.
Open the Credentials page.
Review the details for the credentials used with this workflow. Update the credentials for Adobe Experience Platform if required.
Return to the workflow action, and then click Resolve to retry this workflow.