Send customer profiles to Oracle Responsys

Note

This topic contains information about configuring a destination that sends query results to Oracle Responsys using orchestrations. To configure a destination that sends audiences to Oracle Responsys using campaigns see this topic .

Oracle Responsys is an email marketing product that helps improve conversions, strengthen customer relationships, and dramatically lessen messaging fragmentation.

Amperity can be configured to send CSV files to Oracle Responsys.

Get details

Review the following details before configuring credentials for Oracle Responsys and before configuring Amperity to send CSV files to Oracle Responsys.

Credential settings Credentials for Oracle Responsys require a “username” and “passphrase”. Set the hostname to “files.responsys.net” or “files.dc2.responsys.net”.

Required configuration settings File format Configure Amperity to send CSV files to Oracle Responsys. Some file formats allow a custom delimiter. Choose the “Custom delimiter” file format, and then add a single character to represent the custom delimiter. Remote folder The remote folder to which Amperity will send data. A “/” (forward slash) must be used as the first character for this value. For example: “/folder”. For example: “/folder”. If the path to the remote folder contains a space, use a backslash (\) character to escape that space. For example, a folder named “From ACME” should be entered as “From\ ACME”. Note All other Amperity file format settings for Oracle Responsys are optional.

Configure credentials

Configure credentials for Oracle Responsys before adding a destination.

An individual with access to Oracle Responsys should use SnapPass to securely share “username”, “hostname”, and “passphrase” details with the individual who will configure Amperity.

To configure credentials for Oracle Responsys

	From the Settings page, select the Credentials tab, and then click the Add credential button.
	In the Credentials settings dialog box, do the following: From the Plugin dropdown, select Oracle Responsys. Assign the credential a name and description that ensures other users of Amperity can recognize when to use this destination.
	The settings that are available for a credential are determined by the credential type. For the “oracle-responsys” credential type, configure settings, and then click Save. Hostname Required Required. The hostname for Oracle Responsys. For example: “files.responsys.net” or “files.dc2.responsys.net”. Passphrase Required The passphrase that is associated with the username. Username Required Required. A username with access to Oracle Responsys. This username must be allowed to write data to the remote folder to which Amperity will send data.

Add destination

Use a sandbox to configure a destination for Oracle Responsys. Before promoting your changes, send a test audience, and then verify the the results in Oracle Responsys. After the end-to-end workflow has been verified, push the destination from the sandbox to production.

To add a destination for Oracle Responsys

	Open the Destinations page, and then click the Add destination button. To configure a destination for Oracle Responsys, do one of the following: Click the row in which Oracle Responsys is located. Destinations are listed alphabetically and you can scroll up and down the list. Search for Oracle Responsys. Start typing “oracle”. The list will filter to show only matching destinations. Select “Oracle Responsys”.
	Select the credential for Oracle Responsys from the Credential drop-down, and then click Continue. Tip Click the “Test connection” link on the “Configure destination” page to verify that Amperity can connect to Oracle Responsys.
	In the “Destination settings” dialog box, assign the destination a name and description that ensures other users of Amperity can recognize when to use this destination. Configure business user access By default a destination is available to all users who have permission to view personally identifiable information (PII). Enable the Admin only checkbox to restrict access to only users assigned to the Datagrid Operator and Datagrid Administrator policies. Enable the PII setting checkbox to allow users with limited access to PII access to this destination. Restricted PII access is enabled when the Restrict PII access policy option that prevents users who are assigned to that option from viewing data that is marked as PII anywhere in Amperity and from sending that data to any downstream workflow.
	Configure the following settings, and then click “Save”. Compression The compression format to apply to the file. May be one of “GZIP”, “None”, “TAR”, “TGZ”, or “ZIP”. Escape character The escape character to use in the file output. Applies to CSV, TSV, PSV, and custom delimiter file types. When an escape character is not specified and the quote mode is “None” files may be sent with unescaped and unquoted data. When an escape character is not specified, you should select a non-“None” option as the quote mode. File format Required Configure Amperity to send CSV files to Oracle Responsys. Filename template A filename template defines the naming pattern for files that are sent from Amperity. Specify the name of the file, and then use Jinja-style string formatting to append a date or timestamp to the filename. Header Enable to include header rows in output files. Line ending The line ending to use in file output. May be one of “LF” or “CRLF”. PGP public key The PGP public key that Amperity will use to encrypt files. Quote mode The quote mode to use within the file. May be one of “all fields”, “all non-NULL fields”, “fields with special characters only”, “all non-numeric fields” or “None”. Unescaped, unquoted files may occur when quote mode is set to “None” and an escape character is not specified. Remote folder Required The remote folder to which Amperity will send data. A “/” (forward slash) must be used as the first character for this value. For example: “/folder”. For example: “/folder”. If the path to the remote folder contains a space, use a backslash (\) character to escape that space. For example, a folder named “From ACME” should be entered as “From\ ACME”. Success file Enable to send a “.DONE” file when Amperity has finished sending data. If a downstream sensor is listening for files sent from Amperity, configure that sensor to listen for the presence of the “.DONE” file. Use Zip64? Enable to apply Zip64 data compression to very large files.
	After this destination is configured, users may configure Amperity to: Use orchestrations to send query results Use orchestrations and campaigns to send audiences Use orchestrations and campaigns to send offline events to Oracle Responsys.