Pull from Attentive Mobile

Attentive Mobile is a personalized mobile messaging platform that improves brand engagement with mobile consumers.

This topic describes the steps that are required to pull audience subscriber lists to Amperity from Attentive Mobile:

  1. Get details

  2. Add courier

  3. Get sample files

  4. Add feeds

  5. Add load operations

  6. Run courier

  7. Add to courier group

How this source works

Amperity can pull audience subscriber lists from Attentive Mobile.

Pull audience subscriber lists to Amperity from Attentive Mobile.

A Attentive Mobile data source works like this:

  1. Configure Amperity to pull audience subscriber lists from Attentive Mobile using SFTP. These lists are available from the /downloads subdirectory in the Attentive Mobile SFTP site.

    Important

    Attentive Mobile is the source of truth for audience subscriber status. You may pull audience subscriber status data to Amperity using SFTP, and then use it to identify customers who have opted-in when building queries and segments, but you cannot update audience subscriber status in Attentive Mobile with Amperity data.

    Amperity is the source of truth for audience subscriber lists. Use the Attentive Mobile destination to update audience subscriber lists in Attentive Mobile.

  2. Amperity pulls audience subscriber lists from Attentive Mobile using SFTP, and then loads this data to Amperity as a feed. Apply customer profile semantic tags to the audience subscriber list.

    Tip

    Use a foreign key to associate the email address in an audience subscriber list with the email address associated with audience subscriber status to ensure your customer 360 database links the subscriber to their subscriber status in Attentive Mobile.

  3. Domain tables within Amperity are refreshed.

  4. Audience subscriber lists are made available to Stitch. All data is passed to your customer 360 database. The Amperity ID links records across data sources for each unique customer.

Get details

Amperity can be configured to pull data from Attentive Mobile using SFTP. This requires the following configuration details:

  1. The username.

  2. The passphrase.

  3. The remote folder from which Amperity will collect data.

  4. The public key to use for PGP encryption, if required.

  5. A sample for each file to simplify feed creation.

  6. Attentive Mobile provides files to Amperity in the CSV file format.

  7. Conversions data pulled from Attentive Mobile has a field named message_text that contains the lines of an SMS message using \n to separate each line of the message. This should be flattened to remove the n prior to pulling this data to Amperity. For example:

    SELECT
      client_id
      ,phone
      ,message_id
      ,message_name
      ,REGEXP_REPLACE(message_text,"\n","") AS message_text
      ...
    FROM AttentiveTable
    

    Note

    Use a saved query to transform the CSV file prior to loading data to Amperity.

Tip

Use SnapPass to securely share configuration details for Attentive Mobile between your company and your Amperity representative.

Add courier

A courier brings data from external system to Amperity. A courier relies on a feed to know which fileset to bring to Amperity for processing.

Tip

You can run a courier without load operations. Use this approach to get files to upload during feed creation, as a feed requires knowing the schema of a file before you can apply semantic tagging and other feed configuration settings.

Example entities list

An entites list defines the list of files to be pulled to Amperity, along with any file-specific details (such as file name, file type, if header rows are required, and so on).

For example:

[
  {
    "object/type": "file",
    "object/file-pattern": "'/path/to/conversions.csv'",
    "object/land-as": {
      "file/header-rows": 1,
      "file/tag": "conversions",
      "file/content-type": "text/csv"
    }
  },
  {
    "object/type": "file",
    "object/file-pattern": "'/path/to/subscribers.csv'",
    "object/land-as": {
      "file/header-rows": 1,
      "file/tag": "subscribers",
      "file/content-type": "text/csv"
    }
  }
]

Note

You may configure files as required ("object/optional": false) or optional ("object/optional": true.) A courier will fail if a required file is not available or, if all files in the fileset are optional, at least one of those files is not available.

To add a courier

  1. From the Sources tab, click Add Courier. The Add Source page opens.

  2. Find, and then click the icon for Attentive Mobile. The Add Courier page opens.

    This automatically selects attentive-mobile as the Credential Type and assigns sftp.attentivemobile.com as the location from which data is pulled.

  3. Enter the name of the courier. For example: “Attentive Mobile”.

  4. From the Credential drop-down, select Create a new credential. This opens the Create New Credential page.

  5. From the Credential drop-down, select Create a new credential. This opens the Create New Credential dialog box. Enter a name for the credential (typically “Attentive Mobile”), and then enter the username and password required to access this location.

  6. Under Settings configure the list of files to pull to Amperity. Configure the Entities List for each file to be loaded to Amperity.

  7. Under Settings set the load operations to a string that is obviously incorrect, such as df-xxxxxx. (You may also set the load operation to empty: {}.)

    Tip

    If you use an obviously incorrect string, the load operation settings will be saved in the courier configuration. After the feed is configured and activated you can edit the courier, and then update the feed ID with the correct identifier.

    Caution

    If load operations are not set to {} the validation test for the courier configuration settings will fail.

  8. Click Save.

Get sample files

Every Attentive Mobile file that is pulled to Amperity must be configured as a feed. Before you can configure each feed you need to know the schema of that file. Run the courier without load operations to bring sample files from Attentive Mobile to Amperity, and then use each of those files to configure a feed.

To get sample files

  1. From the Sources tab, open the menu for a courier configured for Attentive Mobile with empty load operations, and then select Run. The Run Courier dialog box opens.

  2. Select Load data from a specific day, and then select today’s date.

  3. Click Run.

    Important

    The courier run will fail, but this process will successfully return a list of files from Attentive Mobile.

    These files will be available for selection as an existing source from the Add Feed dialog box.

  4. Wait for the notification for this courier run to return an error similar to:

    Error running load-operations task
    Cannot find required feeds: "df-xxxxxx"
    

Add feeds

A feed defines how data should be loaded into a domain table, including specifying which columns are required and which columns should be associated with a semantic tag that indicates that column contains customer profile (PII) and transactions data.

Note

A feed must be added for each file that is pulled from Attentive Mobile, including all files that contain customer records and interaction records, along with any other files that will be used to support downstream workflows.

To add a feed

  1. From the Sources tab, click Add Feed. This opens the Add Feed dialog box.

  2. Under Data Source, select Create new source, and then enter “Attentive Mobile”.

  3. Enter the name of the feed in Feed Name. For example: “Subscribers”.

    Tip

    The name of the domain table will be “<data-source-name>:<feed-name>”. For example: “Attentive Mobile:Subscribers”.

  4. Under Sample File, select Select existing file, and then choose from the list of files. For example: “filename_YYYY-MM-DD.csv”.

    Tip

    The list of files that is available from this drop-down menu is sorted from newest to oldest.

  5. Select Load sample file on feed activation.

  6. Click Continue. This opens the Feed Editor page.

  7. Select the primary key.

  8. Apply semantic tags to customer records and interaction records, as appropriate.

  9. Under Last updated field, specify which field best describes when records in the table were last updated.

    Tip

    Choose Generate an “updated” field to have Amperity generate this field. This is the recommended option unless there is a field already in the table that reliably provides this data.

  10. For feeds with customer records (PII data), select Make available to Stitch.

  11. Click Activate. Wait for the feed to finish loading data to the domain table, and then review the sample data for that domain table from the Data Explorer.

Add load operations

After the feeds are activated and domain tables are available, add the load operations to the courier used for Attentive Mobile.

Example load operations

Load operations must specify each file that will be pulled to Amperity from Attentive Mobile.

For example:

{
  "CUSTOMER-RECORDS-FEED-ID": [
    {
      "type": "truncate"
    },
    {
      "type": "load",
      "file": "customer-records"
    }
  ],
  "TRANSACTION-RECORDS-FEED-ID": [
    {
      "type": "load",
      "file": "transaction-records"
    }
  ]
}

Note

If a saved query is required to transform Attentive Mobile data prior to loading it to Amperity, use a load operation similar to:

  {
    "CONVERSIONS-FEED-ID": [
      {
        "type": "spark-sql",
        "spark-sql-files": [
          {
            "file": "conversions",
            "options": {
              "multiLine": "true"
            }
          }
        ],
      "spark-sql-query": "SAVED_QUERY_NAME"
    }
  ],
  "SUBSCRIBERS-FEED-ID": [
    {
      "type": "spark-sql",
      "spark-sql-files": [
        {
          "file": "subscribers",
          "options": {
            "multiLine": "true"
          }
        }
      ],
      "spark-sql-query": "SAVED_QUERY_NAME"
    }
  ]
}

To add load operations

  1. From the Sources tab, open the menu for the courier that was configured for Attentive Mobile, and then select Edit. The Edit Courier dialog box opens.

  2. Edit the load operations for each of the feeds that were configured for Attentive Mobile so they have the correct feed ID.

  3. Click Save.

Run courier manually

Run the courier again. This time, because the load operations are present and the feeds are configured, the courier will pull data from Attentive Mobile.

To run the courier manually

  1. From the Sources tab, open the    menu for the courier with updated load operations that is configured for Attentive Mobile, and then select Run. The Run Courier dialog box opens.

  2. Select the load option, either for a specific time period or all available data. Actual data will be loaded to a domain table because the feed is configured.

  3. Click Run.

    This time the notification will return a message similar to:

    Completed in 5 minutes 12 seconds
    

Add to courier group

A courier group is a list of one (or more) couriers that are run as a group, either ad hoc or as part of an automated schedule. A courier group can be configured to act as a constraint on downstream workflows.

To add the courier to a courier group

  1. From the Sources tab, click Add Courier Group. This opens the Create Courier Group dialog box.

  2. Enter the name of the courier. For example: “Attentive Mobile”.

  3. Add a cron string to the Schedule field to define a schedule for the orchestration group.

    A schedule defines the frequency at which a courier group runs. All couriers in the same courier group run as a unit and all tasks must complete before a downstream process can be started. The schedule is defined using cron.

    Cron syntax specifies the fixed time, date, or interval at which cron will run. Each line represents a job, and is defined like this:

    ┌───────── minute (0 - 59)
    │ ┌─────────── hour (0 - 23)
    │ │ ┌───────────── day of the month (1 - 31)
    │ │ │ ┌────────────── month (1 - 12)
    │ │ │ │ ┌─────────────── day of the week (0 - 6) (Sunday to Saturday)
    │ │ │ │ │
    │ │ │ │ │
    │ │ │ │ │
    * * * * * command to execute
    

    For example, 30 8 * * * represents “run at 8:30 AM every day” and 30 8 * * 0 represents “run at 8:30 AM every Sunday”. Amperity validates your cron syntax and shows you the results. You may also use crontab guru to validate cron syntax.

  4. Set Status to Enabled.

  5. Specify a time zone.

    A courier group schedule is associated with a time zone. The time zone determines the point at which an courier group’s scheduled start time begins. A time zone should be aligned with the time zone of system from which the data is being pulled.

    Note

    The time zone that is chosen for an courier group schedule should consider every downstream business processes that requires the data and also the time zone(s) in which the consumers of that data will operate.

  6. Set SLA? to False. (You can change this later after you have verified the end-to-end workflows.)

  7. Add at least one courier to the courier group. Select the name of the courier from the Courier drop-down. Click + Add Courier to add more couriers.

  8. Click Add a courier group constraint, and then select a courier group from the drop-down list.

    A wait time is a constraint placed on a courier group that defines an extended time window for data to be made available at the source location. A courier group typically runs on an automated schedule that expects customer data to be available at the source location within a defined time window. However, in some cases, the customer data may be delayed and isn’t made available within that time window.

  9. For each courier group constraint, apply any offsets.

    An offset is a constraint placed on a courier group that defines a range of time that is older than the scheduled time, within which a courier group will accept customer data as valid for the current job.

    A courier group offset is typically set to be 24 hours. For example, it’s possible for customer data to be generated with a correct file name and datestamp appended to it, but for that datestamp to represent the previous day because of the customer’s own workflow. An offset ensures that the data at the source location is recognized by the courier as the correct data source.

    Warning

    An offset affects couriers in a courier group whether or not they run on a schedule.

  10. Click Save.