Send audiences to SevenRooms

SevenRooms is a guest experience and data platform for the hospitality industry. Restaurants, hotels, and other operators use it to manage guest profiles, reservations, and transactions.

Note

This destination uses the SevenRooms API .

Beta

The SevenRooms connector is currently in beta. Contact your Amperity representative to learn more.

The steps required to configure campaigns to send email addresses and profile attributes to SevenRooms.

Note

Ask your DataGrid Operator or your Amperity representative for help configuring SevenRooms as a destination to which you can send campaigns for customer activation.

Caution

This destination is available for sending campaign audiences to SevenRooms after it is configured by a Datagrid Operator or your Amperity representative.

If this destination cannot be selected from the campaigns editor or activations canvas ask your Datagrid Operator or Amperity representative to configure a destination for sending campaign audiences to SevenRooms.

Build a segment

Use the Segment Editor to build any audience using a series of drop-downs and picklists.

As you define the attribute profile for an audience be sure to refresh segment insights to view audience size and to see the value it brings to your business.

When the segment is ready, activate it, and then use it use it in a campaign to send to your preferred destinations for customer activation.

How do I send email address to SevenRooms?

You can use any attribute that is in your customer 360 database to define your audience.

When sending the list of customers who belong to this audience to SevenRooms as part of a campaign you must choose specific attributes to send.

SevenRooms supports the following attributes: email addresses and profile attributes.

Important

Validate the audience with SevenRooms by using a sample audience with a very small membership. For example: 10 or 100 members or the minimum audience size recommended by SevenRooms. Send the sample audience to SevenRooms and verify the sample audience is correct in SevenRooms. Make adjustments if necessary. Only send full audiences after validation is complete.

Add to a campaign

Use the campaign editor to configure Amperity to send data to SevenRooms. Add a segment, define exclusions and sub-audiences, and then define each audience sent to SevenRooms.

	Open the Campaign Editor. This is available from the Campaigns page. Click the Create campaign button in the top right corner of the page.
	Assign SevenRooms as a destination for at least one treatment group. Note You may need to edit the attributes for the sub-audience to ensure Amperity is sending the right data to SevenRooms.
	Click Edit attributes to review the attributes that Amperity sends to SevenRooms. email address Amperity pre-selects the list of attributes sent to SevenRooms. The Edit attributes page for SevenRooms is similar to: Note The Merged Customers table is the default table for sending data to SevenRooms, even though segments are often built against the Customer 360 table. This is by design. The Merged Customers table is the underlying table for customer profile data and is the source for all customer profile data that exists within the Customer 360 table.

Configure default attributes

Each unique destination configured to send treatment group audiences to SevenRooms has a set of default attributes.

Configure default attributes by clicking the Default attributes link next to the Create campaign button on the Campaigns page.

The source table defaults to the Merged Customers table for most attributes. This is configurable.

Source attribute	Destination attribute
email	email Required The email address used to match the guest profile in SevenRooms.
phone_number	phone_number The phone number written to the matching guest profile.
first_name	first_name The first name written to the matching guest profile.
last_name	last_name The last name written to the matching guest profile.