Send data to Marketing Cloud Personalization¶
Salesforce Marketing Cloud Personalization is a real-time interaction management tool that helps your brand visualize, track, and manage customer experiences to drive customer engagement at the right moments and in the way they prefer.
Use ETL data feeds to send CSV files to Salesforce Marketing Cloud Personalization using the built-in SFTP destination in Amperity.
Important
Review the requirements for using ETL data feeds with CSV files before configuring Amperity.
Get details¶
Review the following details before configuring credentials for Salesforce Marketing Cloud Personalization and before configuring Amperity to send CSV files to Salesforce Marketing Cloud Personalization.
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Credential settings Choose “passphrase” as the credential type, and then configure a combination of hostname, username and passphrase, host public key, port number, and private key settings as required by the credential type. |
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Required configuration settings
Note All other Amperity file format settings for Salesforce Marketing Cloud Personalization are optional. |
Configure credentials¶
Configure credentials for Salesforce Marketing Cloud Personalization before adding a destination.
An individual with access to Salesforce Marketing Cloud Personalization should use SnapPass to securely share “username” and “passphrase” details with the individual who will configure Amperity.
To configure credentials for Salesforce Marketing Cloud Personalization
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From the Settings page, select the Credentials tab, and then click the Add credential button. |
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In the Credentials settings dialog box, do the following: From the Plugin dropdown, select Salesforce Marketing Cloud Personalization. Assign the credential a name and description that ensures other users of Amperity can recognize when to use this destination. From the Credential type dropdown, select “passphrase”. |
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The settings that are available for a credential are determined by the credential type and by the settings that are required by the SFTP site. The following credential settings are available for SFTP sites. Configure the settings that are required by the SFTP site to which Amperity will connect, and then click Save. Host public key
Passphrase
Port
Private key
Username
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Add destination¶
Use a sandbox to configure a destination for Salesforce Marketing Cloud Personalization. Before promoting your changes, send a test audience, and then verify the the results in Salesforce Marketing Cloud Personalization. After the end-to-end workflow has been verified, push the destination from the sandbox to production.
To add a destination for Salesforce Marketing Cloud Personalization
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Open the Destinations page, and then click the Add destination button. ![]() To configure a destination for Salesforce Marketing Cloud Personalization, do one of the following:
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Select the credential for Salesforce Marketing Cloud Personalization from the Credential dropdown, and then click Continue. Tip Click the “Test connection” link on the “Configure destination” page to verify that Amperity can connect to Salesforce Marketing Cloud Personalization. |
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In the “Destination settings” dialog box, assign the destination a name and description that ensures other users of Amperity can recognize when to use this destination. Configure business user access By default a destination is available to all users who have permission to view personally identifiable information (PII). Enable the Admin only checkbox to restrict access to only users assigned to the Datagrid Operator and Datagrid Administrator policies. Enable the PII setting checkbox to allow users with limited access to PII access to this destination. Restricted PII access is enabled when the Restrict PII access policy option that prevents users who are assigned to that option from viewing data that is marked as PII anywhere in Amperity and from sending that data to any downstream workflow. |
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Configure the following settings, and then click “Save”. Compression
Escape character
File format
Filename template
Header
Line ending
PGP public key
Quote mode
Remote folder
Success file
Use Zip64?
Row Number
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After this destination is configured:
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Workflow actions¶
A workflow will occasionally show an error that describes what prevented a workflow from completing successfully. These first appear as alerts in the notifications pane. The alert describes the error, and then links to the Workflows tab.
Open the Workflows page to review a list of workflow actions, choose an action to resolve the workflow error, and then follow the steps that are shown.
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You may receive a notifications error for a configured Salesforce Marketing Cloud Personalization destination. This appears as an alert in the notifications pane on the Destinations tab. ![]() If you receive a notification error, review the details, and then click the View Workflow link to open this notification error in the Workflows page. |
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On the Workflows page, review the individual steps to determine which step(s) have errors that require your attention, and then click Show Resolutions to review the list of workflow actions that were generated for this error. ![]() |
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A list of individual workflow actions are shown. Review the list to identify which action you should take. ![]() Some workflow actions are common across workflows and will often be available, such as retrying a specific task within a workflow or restarting a workflow. These types of actions can often resolve an error. In certain cases, actions are specific and are shown when certain conditions exist in your tenant. These types of actions typically must be resolved and may require steps that must be done upstream or downstream from your Amperity workflow. Amperity provides a series of workflow actions that can help resolve specific issues that may arise with Salesforce Marketing Cloud Personalization, including: |
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Select a workflow action from the list of actions, and then review the steps for resolving that error. ![]() After you have completed the steps in the workflow action, click Continue to rerun the workflow. |
Invalid credentials¶
The credentials that are defined in Amperity are invalid.
To resolve this error, verify that the credentials required by this workflow are valid.
Open the Credentials page.
Review the details for the credentials used with this workflow. Update the credentials for Salesforce Marketing Cloud Personalization if required.
Return to the workflow action, and then click Resolve to retry this workflow.