Review customer 360

The Customer 360 tab allows databases to be created from any combination of stitched output, passed-through domain tables, and custom domain tables. At least one database must be designated as your “Customer 360” database, but there is no limit to the number of databases you may configure for use with any downstream workflow. For example:

  • Use a passthrough database to separate raw source data from stitched customer data.

  • Use a QA database to build tables for use with validating Stitch quality and for ensuring that interactions records (for orders and items) are being measured correctly.

  • Use a custom database for experimentation.

About table types

Tables are organized into the following categories:

Standard tables

A standard database table forms the foundation of your databases. Standard tables are output by Stitch and provide unified data structures for all data sources to which semantic tags were applied.

Standard tables include:

  • Campaign_Recipients

  • Customer_360

  • Customer_Attributes

  • Email_Engagement_Attributes

  • Email_Engagement_Summary

  • Lifecycle_Events

  • Merged_Customers

  • Transaction_Attributes

  • Transaction_Attributes_Extended

  • Unified_Customer

  • Unified_Coalesced

  • Unified_Email_Events

  • Unified_Itemized_Transactions

  • Unified_Product_Catalog

  • Unified_Scores

  • Unified_Transactions

along with tables that are associated with predictive modeling and AmpIQ, such as Predicted_CLV_Attributes.

Source and custom tables

Source and custom tables make raw source data and custom domain tables available to your customer 360 database as a series of passthrough tables. Source and custom tables will vary from tenant to tenant, but typically represent data that can provide useful context to your customer profile data and to support a variety of upstream and downstream workflows, such as:

  • Behavioral data

  • Clickstream data

  • Marketing campaign response data

  • Display advertising performance data

  • Passthrough tables that contain original customer data

  • And so on …

Any domain table or custom domain table can be configured as a passthrough table for any database.

QA tables

A QA database table is output by Stitch for use with the Stitch QA process.

QA tables include:

  • Detailed_Examples

  • Stitch_Blocking_Keys

  • Stitch_Scores

  • Unified_Changes_Clusters

  • Unified_Changes_PKS

  • Unified_Coalesced

  • Unified_Preprocessed_Raw

  • Unified_Scores

Review customer profile

Customer profile details are pulled from the Customer_360 table, which represents all of your unified customer profiles, including:

  • Names (first names, last names), email addresses, physical addresses, phone numbers

  • Transaction details (first purchases, last purchases, total purchases, etc)

  • Other custom profile values that are unique to your company

You can choose to summarize these customer profile details directly on the Customer 360 tab.

Customer 360 tab, customer profile

Customer profile details are displayed in the following order:

  1. Fields with an associated icon

  2. Fields marked as a favorite

  3. Fields without an associated icon or not marked as a favorite

Note

Profile details that appear in the Customer Profile section are selected during the Configure and Save step when configuring the Customer_360 table.